IGNOU MS-96 Study Material
| MS-96 Total Quality Management | |
| Block-1 | Volume-I |
| Part-I | Philosophy And Basic Concepts |
| Part-II | Strategic Considerations |
| Part-III | Tools And Techniques |
| Block-2 | Volume-II |
| Part-IV | Organisation And Leadership |
| Part-VI | Quality Appraisal and Auditing Systems |
| Part-V | Management Systems For TQM |
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